Refund Policy

At Elite Avenue Store, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we offer a flexible refund policy to ensure a smooth and hassle-free experience.

1. Eligibility for Refund:

• To be eligible for a refund, the item(s) must be unused, in the same condition that you received them, and in the original packaging.
• Refund requests must be initiated within 30 days of receiving your item(s).
• Items that are damaged or defective upon arrival may be eligible for a full refund or replacement.

2. Non-Refundable Items:

• Gift cards
• Digital products
• Personalized or custom-made items
• Perishable goods

3. Refund Process: To initiate a refund, please contact our customer support team at refunds@eliteavenuestore.com. Include your order number, details of the item(s), and the reason for your request. We will review your request and respond with further instructions.

4. Inspection and Approval: Once we receive the returned item(s), we will inspect them to ensure they meet the eligibility criteria. You will be notified of the approval or rejection of your refund.

5. Refund Method:

• Approved refunds will be processed to your original method of payment within 7-10 business days.
• Depending on your payment provider, it may take additional time for the refund to reflect in your account.

6. Partial Refunds: In certain circumstances, partial refunds may be granted (e.g., for returned items that are not in their original condition or are missing parts not due to our error).

7. Late or Missing Refunds: If you haven’t received a refund after the stated processing time, first check with your bank or credit card company. If you still have not received your refund, please contact us at refunds@eliteavenuestore.com for further assistance.

8. Return Shipping: Customers are responsible for paying the return shipping costs unless the item received was damaged or incorrect. Shipping costs are non-refundable.

Thank you for shopping at Elite Avenue Store! We aim to make every experience a positive one and are here to help with any concerns.